Frequently Asked Questions
Answers to your most frequently asked questions.
- What is Maestra?
- What plans do you offer and how do they work?
- How can I delete my account?
- How can I download a transcript from the subtitle editor?
- Why are some words highlighted?
- I can not see the video, why?
- “The video is not downloading.”
- How do I download my invoices?
- Am I being charged for the time I spend on the platform or for the media duration?
- How many translations can I add?
- What are synthesize limits?
- How long does it take to render media exports?
- How long does it take to transcribe my file?
- Is there a student, teacher, non-profit discount?
- How to upload a file?
- How to export a subtitle file?
- How do I change fonts?
- Are there shortcuts?
- Which integrations does Maestra have?
- I have existing subtitles, can I import them to Maestra and work on them?
- Why do some words appear in red and yellow in the editor?
- Can I share my files?
- How Does Custom Dictionary Work?
- Which formats can I upload my files in?
- Which formats can I export in?
- What is video embed player?
- Where do I see a list of all supported languages?
- Do you have an API?
- How do I style subtitles?
- Can I adjust the voiceover volume?